Energy Insights FAQs
Energy Insights is a section within your online account that helps you track your energy habits and suggests ways that could help you reduce your energy usage.
Energy Insights is for smart meter customers who have signed up to an Energia Half Hourly Smart Tariff and an online account.
If you are an existing customer, and you already have an online account you can enable Energy Insights from within your online account by heading to the usage section.
If you are a new customer or an existing customer that does not have an online account, you can enable Energy Insights during your account registration.
You can view your Energy Insights by heading to the usage section within your online account.
Energy Insights FAQs
Once you enable Energy Insights you will be able to view the data from the date you signed up for an Energia Half Hourly Smart Tariff. If you have been on a smart tariff for a year or more, you will only be able to view the previous 12 months' usage.
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As soon as you have enabled Energy Insights you will be able to see Insights related to the previous day. This will be from the date you switched to an Energia Half Hourly Smart Tarif. If you have solar PV panels, your estimated generation and estimated consumption will be shown the day after you have enabled Energy Insights.
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Energy Insights uses your half hourly data from your electricity Smart Meter. Therefore we can only provide you with Energy Insights for electricity accounts you have with Energia on a Half Hourly Smart Tariff; however, you will still be able to see your gas usage in your account.
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Yes, you can enable Energy Insights for any electricity accounts you have with Energia on a Half Hourly Smart Tariff. Head to the “Usage” section where you can enable Energy Insights for other accounts and repeat.
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Yes, you can opt out at any time by heading to the Privacy Centre on your online account.
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Yes, you can enable Energy Insights again by heading to the Privacy Centre on your online account and opting into Energy Insights. However, your previous Energy Insights Profile will no longer be available, and you will have to complete your Home Profile again. You will also only be able to see up to the previous 12 months' usage information.
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The Home Profile is a series of questions that you complete when you first enable Energy Insights. Once completed, we use your Home Profile along with your smart usage data to supply estimated Energy Insights for up to 11 different Energy Usage Categories (EUC) within your home.
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If you do not complete your Home Profile, any information in the Energy Usage Categories (EUC) section and comparison with comparable homes will not be available.
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If you have completed your Home Profile, your smart usage data will be split into up to 11 different estimated energy usage categories. These estimations will help you to try and better understand your smart usage data and learn what appliances consume the most energy.
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Once you have opted into Energy Insights, you will receive Usage Alerts via email, the same alerts will also be displayed on the Usage Alert screen. The Usage Alerts will show unusual consumption patterns, any monthly anomalies, your budget goals, and your monthly insights. You can opt out of Usage Alerts at any time within the Usage Alerts Preferences section.
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From grid, or Import, is the energy that is coming from the grid which you pay for with your electricity tariff.
To grid, or Export, is the energy that is sent to the grid which has been generated by your solar panels but has not been used in the home.
To grid, or Export, is the energy that is sent to the grid which has been generated by your solar panels but has not been used in the home.
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Estimated consumption is the amount of energy used in your home including units imported from the grid, and an estimate of how much you have used from your Solar PV generation. It does not include units exported back to the grid as you have not consumed those.
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Estimated generation is an estimate of how much energy you have generated from your solar PV panels. It includes the units exported back to the grid, and the units you have used in your home.
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If you are self-sufficient, you will be provided with a rating, which is the percentage of the energy used in your home generated by your solar PV panels.
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