Understanding your bill
A guide to reading your electricity and gas bill
Understanding your bill
If you still need help, contact us below.
Your electricity or gas meter records the amount of energy your home has used. ESB Networks or Gas Networks Ireland will read your meter four times per year and share the readings with us to calculate your bill. Outside of these times, we may ask you to provide us with a meter reading to ensure your bill is kept accurate and to avoid estimate readings.
If you have a Smart Meter your meter readings will be automatically sent to the network operators and shared with us to calculate your bill.
If you have registered for an Energia online account, you will receive your bill online. We will email you to let you know when you have new bill available to view and you can simply log into your online account either on web or via our free smartphone app, to see your latest bill, account balance and the option to download a copy of your bill (and any bill within your account, up to two years).
If you have not yet registered for an Energia online account, you will receive your bills by post.
Electricity and gas are billed separately so, if you’re a Dual Fuel customer, you will receive two separate bills one for electricity and one for gas and each will be paid separately. These bills may not arrive together at the same time and this is normal, don’t worry.
Your electricity and gas bill information
Your bill will contain two pages of information and it Is important that you review both pages to ensure everything is up to date and as expected.
Page 1:
- a summary of your current account balance;
- account balance before,
- cost of your bill,
- new account balance.
If your account is currently in credit you will see the letter ‘CR’.
Page 2:
- indicates a breakdown of your usage, showing the costs in more detail. If your bill amount has been calculated based on an estimate meter reading you'll see the letter ‘E’ in your bill.
If you spot something that doesn’t seem right, check out our Help & Support centre for helpful answers to many billing queries or contact us if you need to chat to our billing team.
In the top right-hand corner, you will find most of the key account information which includes:
If you are a Level Pay customer, you don’t need to take any action as the cost of your bills will be covered within your monthly direct debit payments which are collected automatically on the due date indicated on your bill.
This is the more detailed itemisation of the costs which make up your final bill amount. When a price change comes into effect, customer bills will show a breakdown of usage and charges on the old rates and the new rates.
For example, if there is a price change scheduled for the 07 October some of your bill will be calculated using the old rate; this will be based on the number of days before the 07 October and the remainder of your bill will be calculated using the new rate from the 07 October onwards.
Bill details:
Your meter reading at the start of the billing period and the meter reading at the end of the billing period.
The number of units you have used during the billing period.
Transaction summary will include:
The standing charge
Any discounts
The cost of units used
Check out our guide to the range of bill payment options available to you.
Our online payment tool Fast Pay, allows you to make advance payments to your account, which are then credited off your next bill. This is a handy way to build up credit, so you're not hit with the full bill all at once.
Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.
The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management. If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.
In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.
It will be applied to your bill as a daily rate. The total amount on each bill will depend on how many days are in the billing period. A billing period is normally around 60 days, however this can vary slightly.
- When your struggling to pay your bills
- Need a payment arrangement
- Change in circumstances i.e.loss of job etc.
- Change to income
- Illness
- Bereavement
- Need longer payment terms
- Received a large catch up bill
- Received a bill that is not affordable
- Need Energy Advice
- Have a large balance that needs to be spread over a monthly direct debit